Warlands Ltd in Oxford, England Open now

Reviews about Warlands Ltd

• ★ ☆ ☆ ☆ ☆

  2017-10-09, by Rebecca Smith
  Finally writing this review. I had a second hand bike which I got repaired at Warlands, twice. On both occasions, I was charged more than quoted. While I'm okay with this, I feel it should be like a car service and the repairer should call to confirm I'm okay with the price. On the first repair, they never actually fixed the fault I asked them to. I still don't know what they did. When I collected it from the rack of bikes outside, the guy also knocked it over accidentally, causing the plastic mud guard to crack. It's an accident, sure, but maybe storage indoors would be better? On the second repair, it cost almost double the quote. I had the back wheel replaced which involves taking the casette off. While riding to work the next day, the whole casette fell apart; luckily this didn't happen while cycling on-road. I immediately took it back to Warlands and the manager (owner?) suggested it was my fault and it was likely not possible to determine whether it was a faulty repair job or a pre-existing casette fault; but that his workers would never repair it incorrectly. He said he'd let me know the cost if it was a pre-existing fault or not. He never called back and I had to call him. His general mannerisms were sarcastic and blunt, and he suggested that a mechanic fixing a car would charge for a repair, even if they had fixed it the previous day. I've since spoken to two other independent cycle shops, both with good reputations, who have said there is no way this was anything other than a faulty repair job. I am disgusted I was put in this position and would not return to this shop or recommend it.
• ★ ★ ★ ★ ★

  2017-06-26, by Philippa Douglas
  Excellent customer service where staff are very informative and listen to your needs and give you plenty of time to try out the bikes. Highly recommended!